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About This Item
Full Description
— covers IT enabled business processes that are outsourced;
— is not intended to address IT processes, but includes references to them at key touchpoints for completeness;
— is applicable to the service provider, not to the customer;
— is applicable to all lifecycle processes of ITES-BPO;
— serves as a PRM for organizations providing ITES-BPO services.
Document History
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ISO/IEC 30105-1:2024
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Information technology - IT Enabled Services-Business Process Outsourcing (ITES-BPO) lifecycle processes - Part 1: Process reference model (PRM)- Most Recent
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ISO/IEC 30105-1:2016
Information technology - IT Enabled Services-Business Process Outsourcing (ITES-BPO) lifecycle processes - Part 1: Process reference model (PRM)- Historical Version