Quality Assurance and Quality Management

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  1. MOST RECENT

    CAN/CSA-ISO 10001:20▹

    Quality management - Customer satisfaction - Guidelines for codes of conduct for organizations (Adopted ISO 10001:2018, second edition, 2018-07)

    standard by Canada National Standard/Canadian Standards - ISO, 05/01/2020 in French, English.

    Languages: English,French

    Historical Editions: CAN/CSA-ISO 10001-08 (R2017)

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  2. MOST RECENT

    CAN/CSA-ISO 10002:20▹

    Quality management - Customer satisfaction - Guidelines for complaints handling in organizations (Adopted ISO 10002:2018, third edition, 2018-07)

    standard by Canada National Standard/Canadian Standards - ISO, 05/01/2020 in English, French.

    Languages: English,French

    Historical Editions: CAN/CSA-ISO 10002:15, CAN/CSA-ISO 10002-04 (R2009)

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  3. HISTORICAL

    CAN/CSA-ISO 10002:15▹

    This document has been replaced. View the most recent version.

    Quality Management - Customer Satisfaction - Guidelines for Complaints Handling in Organizations (ISO 10002:2014, IDT)

    standard by Canada National Standard/Canadian Standards - ISO, 07/01/2015 in English, French.

    Languages: English,French

    Historical Editions: CAN/CSA-ISO 10002:20, CAN/CSA-ISO 10002-04 (R2009)

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  4. HISTORICAL

    CAN/CSA-ISO 10003-08 (R2017)▹

    This document has been replaced. View the most recent version.

    Quality Management - Customer Satisfaction - Guidelines for Dispute Resolution External to Organizations (Adopted ISO 10003:2007, first edition, 2007-12-01)

    standard by Canada National Standard/Canadian Standards - ISO, 02/01/2008 in English, French.

    Languages: English,French

    Historical Editions: CAN/CSA-ISO 10003:20

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  5. MOST RECENT

    CAN/CSA-ISO 10003:20▹

    Quality management - Customer satisfaction - Guidelines for dispute resolution external to organizations (Adopted ISO 10003:2018, second edition, 2018-07)

    standard by Canada National Standard/Canadian Standards - ISO, 05/01/2020 in French, English.

    Languages: English,French

    Historical Editions: CAN/CSA-ISO 10003-08 (R2017)

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  6. MOST RECENT

    CAN/CSA-ISO 10015:20▹

    Quality management - Guidelines for competence management and people development (Adopted ISO 10015:2019, second edition, 2019-12)

    standard by Canada National Standard/Canadian Standards - ISO, 05/01/2020 in French, English.

    Languages: English,French

    Historical Editions: CAN/CSA-ISO 10015-00 (R2015)

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  7. MOST RECENT

    CAN/CSA-ISO 10007:22▹

    Quality management - Guidelines for configuration management

    standard by Canada National Standard/Canadian Standards - ISO, 01/31/2022 in English, French.

    Languages: English,French

    Historical Editions: CAN/CSA-ISO 10007-03 (R2018), CAN/CSA-ISO 10007-95 (R2000)

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  8. MOST RECENT

    CAN/CSA-ISO 10005:20▹

    Quality management - Guidelines for quality plans (Adopted ISO 10005:2018, third edition, 2018-06)

    standard by Canada National Standard/Canadian Standards - ISO, 05/01/2020 in French, English.

    Languages: English,French

    Historical Editions: CAN/CSA-ISO 10005-05 (R2015), CAN/CSA-ISO 10005-96 (R2000), CAN/CSA-ISO 10005-96

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  9. HISTORICAL

    CAN/CSA-ISO 10014-06 (R2016)▹

    This document has been replaced. View the most recent version.

    Quality management - Guidelines for realizing financial and economic benefits (Adopted ISO 10014:2006, first edition, 2006-07-01), Includes Technical Corrigendum 1:2016

    standard by Canada National Standard/Canadian Standards - ISO, 11/01/2006.

    Languages: English

    Historical Editions: CAN/CSA-ISO 10014:22

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  10. HISTORICAL

    CAN/CSA-ISO 10015-00 (R2015)▹

    This document has been replaced. View the most recent version.

    Quality Management - Guidelines for Training (Adopted ISO 10015:1999, first edition, 1999-12-15)

    standard by Canada National Standard/Canadian Standards - ISO, 04/01/2000 in English, French.

    Languages: English,French

    Historical Editions: CAN/CSA-ISO 10015:20

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