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One of Chesterfield County's seven strategic goals is to be the employer of choice. An objective of this strategic goal is to ensure that our rewards and recognition system reinforces the county's mission. Within the Department of Utilities Finance and Administration Division rewards and recognition play a critical role in our efforts to achieve this strategy. Over the past several years, we have developed and refined our employee rewards and recognition program to become more aligned with the county's continuous improvement philosophy and to emphasize our strong commitment to providing our customers with excellent service. Our overall performance management system utilizes rewards and recognition for the achievement of goals, objectives, and strategies. Employees who meet defined performance measures may receive either monetary or non-monetary bonuses. Staff members may be recognized by their supervisor for achieving either individual or group goals based on monthly, quarterly, or yearly accomplishments. Peer recognition may occur as employees can recognize and recommend each other for exceptional accomplishments, assisting others, taking on special projects, and/or demonstrating actions that improve customer service or productivity. The keys to our rewards and recognition program are employee participation, a strong management commitment, training, identifying measurements for our major processes, linking rewards and recognition to the successful achievement of these targets, yearly increases in dollar expenditures for cash and non-cash awards, and improving our communications efforts by offering employees a voice in determining appropriate rewards and recognition and publicly recognizing and thanking employees for their achievements. Includes figures.