-
-
Available Formats
- Options
- Availability
- Priced From ( in USD )
-
Available Formats
-
- Immediate download
- $253.20
- Add to Cart
-
- Printed Edition
- Ships in 1-2 business days
- $253.20
- Add to Cart
-
- Printed Edition + PDF
- Immediate download
- $380.40
- Add to Cart
Customers Who Bought This Also Bought
-
ISO/DIS 9001
Priced From $78.00 -
ISO 15189:2022
Priced From $300.00 -
ISO 9000:2015
Priced From $288.00 -
ISO 10015:2019
Priced From $81.60
About This Item
Full Description
The objective of International Workshop Agreement IWA 4:2009 is to provide local governments with guidelines for the voluntary application of ISO 9001:2008 on an integral basis. These guidelines do not, however, add, change or modify the requirements of ISO 9001:2008.
For a local government to be considered reliable, it should guarantee minimum conditions of reliability for the processes that are necessary to provide all the services needed by its citizens in a consistent and reliable manner. All the local government's processes, including management, core, operational and support processes, should constitute a single, integral, quality management system. The integral character of this system is important because, otherwise, although a local government could be reliable in some areas of activity, it may be unreliable in others. For a government to be considered reliable, it should guarantee minimum conditions of reliability for all key processes and services. To achieve this, it is advisable that the local government clearly identify the management, core and support processes that, together, make it reliable (see Annex A). Annex B provides a diagnostic tool for local governments to evaluate the scope and maturity of their processes and services.
Document History
-
ISO 18091:2019
Quality management systems - Guidelines for the application of ISO 9001 in local government- Most Recent
-
ISO 18091:2014
Quality management systems - Guidelines for the application of ISO 9001:2008 in local government- Historical Version
-
ISO/IWA 4:2009
viewing
Quality management systems - Guidelines for the application of ISO 9001:2008 in local government- Historical Version
-
ISO/IWA 4:2005
Quality management systems - Guidelines for the application of ISO 9001:2000 in local government- Historical Version