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Full Description

Adopts ISO/IEC TR 20000-10:2013 to provide standardization in the field of service management and, in particular, an overview of the concepts and terminology of the ISO/IEC 20000 series. It establishes a common framework for helping organizations to understand the purpose of all the parts of ISO/IEC 20000 and the relationships between the parts.
 

Document History

  1. AS/NZS ISO/IEC 20000.10:2019


    Information technology - Service management, Part 10: Concepts and vocabulary

    • Most Recent
  2. SA/SNZ TR ISO/IEC 20000.10:2014

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    Information technology - Service management, Part 10: Concepts and terminology

    • Historical Version