AWWA ACE61790

This slide presentation outlines a methodology for delivering a specified level of service to customers and regulators at an optimal life cycle cost with a strategy that ensures long term sustainability of public assets. Topics covered include: pathway to strategic asset management; defining performance management; performance measures and service levels; process for implementing service levels and and performance measures; performance management process; performance management implementation through the Balanced Scorecard model; examples of financial measures, customer and regulatory, business objectives, people and culture; common service level measures; all performance measures should link to an overarching utility vision and strategy; linking performance management to asset management; asset management must balance service, risk, and cost; and, examples of performance scorecards.