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About This Item

 

Full Description

Adopts BS 15000-2:2003 which recommends common terminology for service providers; give a common basis for improvements in services and provide a framework for use by suppliers of service management tools.
 

Document History

  1. AS/NZS ISO/IEC 20000.2:2020


    Information technology - Service management, Part 2: Guidance on the application of service management systems

    • Most Recent
  2. AS ISO/IEC 20000.2-2013


    Information technology - Service management, Part 2: Guidance on the application of service management systems

    • Historical Version
  3. AS ISO/IEC 20000.2-2007


    Information technology - Service management - Code of practice

    • Historical Version
  4. AS 8018.2-2004

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    ICT service management, Part 2: Code of practice for service management

    • Historical Version