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Document History

  1. DIN ISO 10002

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    Quality management - Customer satisfaction - Guidelines for complaints handling in organizations (ISO 10002:2018)

    • Most Recent
  2. DIN ISO 10002 - DRAFT


    Draft Document - Quality management - Customer satisfaction - Guidelines for complaints handling in organizations (ISO/DIS 10002:2017); Text in German and English

    • Historical Version
  3. DIN ISO 10002


    Quality management - Customer satisfaction - Guidelines for complaints handling in organizations (ISO 10002:2004 + Cor. 1:2009)

    • Historical Version
  4. DIN ISO 10002


    Quality management - Customer satisfaction - Guidelines for complaints handling in organizations (ISO 10002:2004)

    • Historical Version