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ADOPTED_FROM:ISO/IEC TR 20000-10:2015 <p>This part of <std std-id="iso:std:iso-iec:tr:20000:en" type="undated"><std-ref>ISO/IEC 20000</std-ref></std> describes the core concepts of <std std-id="iso:std:iso-iec:tr:20000:en" type="undated"><std-ref>ISO/IEC 20000</std-ref></std>, identifying how the different parts support <std std-id="iso:std:iso-iec:20000:-1:ed-2:en" type="dated"><std-ref>ISO/IEC 20000-1:2011</std-ref></std> as well as the relationships between <std std-id="iso:std:iso-iec:tr:20000:en" type="undated"><std-ref>ISO/IEC 20000</std-ref></std> and other International Standards and Technical Reports. This part of <std std-id="iso:std:iso-iec:tr:20000:en" type="undated"><std-ref>ISO/IEC 20000</std-ref></std> also explains the terminology used in <std std-id="iso:std:iso-iec:tr:20000:en" type="undated"><std-ref>ISO/IEC 20000</std-ref></std>, so that organisations and individuals can interpret the concepts correctly.</p><p>This part of <std std-id="iso:std:iso-iec:tr:20000:en" type="undated"><std-ref>ISO/IEC 20000</std-ref></std> is for</p><list list-type="alpha-lower"><list-item><label>a)</label><p>service providers considering using any part of <std std-id="iso:std:iso-iec:tr:20000:en" type="undated"><std-ref>ISO/IEC 20000</std-ref></std> and looking for guidance on how to use the different parts of <std std-id="iso:std:iso-iec:tr:20000:en" type="undated"><std-ref>ISO/IEC 20000</std-ref></std> to achieve their goal,</p></list-item><list-item><label>b)</label><p>service providers that wish to understand how <std std-id="iso:std:iso-iec:tr:20000:en" type="undated"><std-ref>ISO/IEC 20000</std-ref></std> can be used in combination with other International Standards, and</p></list-item><list-item><label>c)</label><p>practitioners, auditors, and other parties who wish to gain an understanding of <std std-id="iso:std:iso-iec:tr:20000:en" type="undated"><std-ref>ISO/IEC 20000</std-ref></std>.</p></list-item></list>
 

Document History

  1. SN-ISO/IEC TR 20000-10:2015

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    Information technology — Service management — Part 10: Concepts and terminology

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  2. SN-ISO/IEC TR 20000-10:2013


    Information technology — Service management — Part 10: Concepts and terminology

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