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ADOPTED_FROM:ISO/IEC TR 20000-4:2010 <p>This part of <std><std-ref>ISO/IEC 20000</std-ref></std> defines a process reference model comprising a set of processes, described in terms of process purpose and outcomes that demonstrate coverage of the requirements of <std std-id="iso:std:iso-iec:20000:-1:en" type="undated"><std-ref>ISO/IEC 20000-1</std-ref></std>.</p>