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Cross References:
ISO 10002:2004
ISO 9004:2000
CEN Guide 6


All current amendments available at time of purchase are included with the purchase of this document.
 

Document History

  1. BS EN 14012:2019


    Postal services. Quality of service. Complaints handling principles

    • Most Recent
  2. BS EN 14012:2008


    Postal services. Quality of service. Complaints handling principles

    • Historical Version
  3. BS 07/30166081 DC

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    BS EN 14012. Postal services. Quality of service. Complaints handling principles

    • Historical Version
  4. BS EN 14012:2003


    Postal services. Quality of service. Measurement of complaints and redress procedures

    • Historical Version