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About This Item
Full Description
Cross References:
ISO 10002
EN ISO 9004:2018
EN ISO 9001:2015
EN ISO 9241-210:2010
EN 14534:2016
EN 301549:2018
EN 17161:2019
CEN Guide 6
ISO/DIS 21055
All current amendments available at time of purchase are included with the purchase of this document.
Document History
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BS EN 14012:2019
viewing
Postal services. Quality of service. Complaints handling principles- Most Recent
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BS EN 14012:2008
Postal services. Quality of service. Complaints handling principles- Historical Version
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BS 07/30166081 DC
BS EN 14012. Postal services. Quality of service. Complaints handling principles- Historical Version
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BS EN 14012:2003
Postal services. Quality of service. Measurement of complaints and redress procedures- Historical Version