AWWA JAW63371

The theory of constraints (TOC) features powerful logic tools to help managers create and implement changes to eliminate obstacles to improving system performance. Most often applied to managerial challenges in the private sector, TOC was recently used by managers at the Albuquerque (N.M.) Water Utility Division to facilitate continuous improvement within the maintenance system. This article, the second in a two-part series, describes how TOC methods were used to zero-in on operational problems, identify their root causes, and develop proactive solutions. Although only some of the strategies developed by the Albuquerque team have been put into operation, preliminary results are positive. The essence of management is the determination and implementation of organizational change. As this study demonstrates, managers need to be aware of the major role played by operational policies, their existing applicability, and current interpretation because the application of existing policies is often the key element limiting performance. Includes 5 references, table, figures.