AWWA CSC92070

In a series of lists, the author outlines an approach to planning, designing, and implementing a customer information system and billing project. Phase 1, which involves planning and design, includes the following steps: project startup, which involves creating a work plan; confirming requirements of the CIS project, to be sure the system delivers the information that is needed; managing technological change, which involves getting employees behind the project; alternative analysis, or selecting among the CIS alternatives, which includes developing evaluation criteria and preparing a request for proposal and cost-benefit analysis; and developing an implementation plan. The objective of Phase 2 is to implement the new system as quickly and smoothly as possible.