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Cross References:
ISO IEC Guide 37
EN ISO 6385
ISO 6385:2004
EN ISO 9241
ISO 9000:2005
ISO 10003
ISO 10002
ISO 14025:2006
ISO/DIS 26000
BS 8477:2007


All current amendments available at time of purchase are included with the purchase of this document.
 

Document History

  1. BS EN ISO 18295-1:2017


    Customer contact centres-Requirements for customer contact centres

    • Most Recent
  2. BS EN 15838:2009

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    Customer contact centres. Requirements for service provision

    • Historical Version
  3. BS 08/30174497 DC


    BS EN 15838. Customer contact centres

    • Historical Version