AWWA ACE99450

The focus of this paper is to create a view of the framework commonly used to evaluate the business case for investing in the technology to improve, restructure, or reinvent business processes. Business process modeling can be used to show the relationship of value added processes in a utility. The relationships can be used to model the difference between the existing business functions and the business functions using technology as a strategy for improvement. This difference or gap can then be evaluated on a total cost basis to determine the true worth of the technology to the utility. The outcome should be good business decisions based upon sound analysis.