Man

BS BIP 2211:2012

Complaints management. Turning negatives into positives

Handbook / Manual / Guide by BSI Group , 06/30/2012

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Cross References:
AS 4269-1995
AS ISO 10002:2006
ISO 10002:2004
BS 8600:1999
BS 18477:2010
BS EN ISO 19011:2011
BS ISO 10002:2004
BS ISO 10003:2007
CMSAS 86:2000
2000/31/EC


All current amendments available at time of purchase are included with the purchase of this document.
 

Product Details

Published:
06/30/2012
ISBN(s):
9780580718762
Number of Pages:
256
Product Code(s):
30229419