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BS EN ISO 18295-2:2017

Customer contact centres-Requirements for clients using the services of customer contact centres

standard by British Standard / European Standard / International Organization for Standardization , 08/15/2017

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Identical Versions Available

ISO 18295-2:2017

July 2017
Customer contact centres - Part 2: Requirements for clients using the services of customer contact centres
- This is the most recent version of this document.

Full Description

BS EN ISO 18295-2:2017 specifies requirements for organizations using the services of customer contact centres (CCC). It aims to ensure that customer expectations are consistently met through the provision and management of appropriate arrangements with CCCs meeting the requirements of ISO 18295-1.

This document is applicable to clients using CCCs of all sizes, across all sectors including in-house (captive) centres and outsourced (third party operator) centres, across multiple contact channels, including voice and non-voice media.

Cross References:
ISO 18295-1:2017
ISO 10004:2012 ED1
ISO 10003:2007 Ed 1
ISO 10002:2014 ED2

Replaces BS EN 15838:2009 which remains current.

All current amendments available at time of purchase are included with the purchase of this document.

Product Details

Published:: 08/15/2017
ISBN(s):: 9780580865213
Number of Pages:: 16
File Size:: 1 file , 1.9 MB
Same As:: ISO 18295-2:2017
Product Code(s):: 30300700, 30300700, 30300700
Note:: This product is unavailable in Ukraine, Russia, Belarus

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