BS EN ISO/IEC 25064:2017 describes the Common Industry Format (CIF) for reporting user needs. This specifies the contents and provides a sample format of user needs reports. Specification of management needs, as well as other stakeholder needs, is considered to the extent that they directly impact on user needs. The purpose of the User Needs Report and the intended users of the information are identified, as well as the relationship of user needs to other outputs of human-centred design. The audience of this standard includes all users stated in the scope of ISO/IEC 25000. Annex B of ISO/IEC 25000 describes the users of the information item "user needs report" in detail. Annex A of this International Standard provides a list of typical users of a User Needs Report.

User Needs Reports include:

• documentation of information collected from various sources relevant to user needs
• the consolidated user needs based on the analysis of the collected information

The User Needs Report is applicable to software and hardware systems, products or services (excluding generic products, such as a display screen or keyboard). User Needs Reports are relevant for existing and new products, services and systems, although the extent to which use needs are reported depends upon the type of system, product, or service involved. It can also contribute to determining, verifying, changing and elaborating the context of use. The content elements are intended to be used as part of system-level documentation resulting from development processes such as those in ISO 9241-210 and ISO/IEC JTC1/SC7 process standards.

This International Standard does not prescribe any kind of method, lifecycle or process. To ensure that these content elements can be used within the broadest range of process models and used in combination with other information items, the descriptions use the classifications in ISO/IEC 15289 and ISO/IEC 15504-6.


Cross References:
ISO/IEC 25063:2014
ISO/IEC 15504-2:2003 Ed 1
ISO/IEC 15289:2006 Ed 1
ISO/IEC 15504-5:2006 Ed 1
ISO/IEC TR 25060:2010 Ed 1
ISO/IEC 15504-6:2013 ED1
ISO/IEC 25062:2006
ISO/PAS 18152:2003 Ed 1
ISO/IEC 25010:2011
ISO 18529:2000 Ed 1
ISO/IEC /TR 24774:2010 Ed NT2
ISO/IEC 15288:2008 Ed 2
ISO 26800:2011 Ed 1
ISO/TR 16982:2002 Ed 1


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