BS PAS 17271:2017 gives recommendations to organizations for protecting customers from financial harm that might occur as a result of fraud or financial abuse.

The PAS also gives guidance on how to recognize customers who might be at risk from fraud and financial abuse, how to assess the potential risks to the individual and how to take the necessary actions to prevent or minimize financial harm.

In cases where fraud or financial abuse has already occurred, the PAS gives guidance on how to help and support customers, and how to minimize future risks.

This PAS does not cover financial services provided to businesses, organizations that only hold, manage or process personal data, or the sale of products and services by retail organizations. It does not cover financial service providers operating outside the UK, even if they are providing services to UK consumers.

The PAS is applicable to any size or type of organization, operating in the UK, that manages the money or other financial assets of UK consumers, in particular banks, building societies, credit card providers, credit unions, and pension providers.


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