This document describes a core set of cloud service agreements for customer-oriented health cloud services. This document covers a customer-oriented cloud service agreement that can be used in healthcare organizations and public health centers that use health cloud services. This document defines key characteristics in the health cloud service agreement that are indispensable in providing optimal health/healthcare management functionalities. Privacy and security features are considered outside the scope of this document and are covered in ISO/TR 21332. The purpose of this document is to present matters to be considered (e.g., cloud type, components, key characteristics) by stakeholders involved in the implementation of cloud computing in hospitals or healthcare organizations. The potential users of this document are mainly 1) IT managers of hospitals, 2) hospital management, and 3) cloud service providers and cloud partners that provide services to healthcare institutions.