Until now, organizations delivering data centre services focus on building highly resilient facilities by designing redundancy at various levels typically in accordance with standards such as ANSI/TIA-942*, ANSI/BICSI-002* and others. However, many organizations have come to realize that without having adequate processes and maintenance programs, the availability levels would be seriously impacted and “erode” the investment made in the data centre facility.

The DCOS® has been written to provide organizations with a structured and progressive approach to improve data centre operations management ensuring that the investment in the data centre is safe-guarded. Implementing DCOS® will enable the organization to deliver services which are well defined and have a consistent level of quality. This standard is the first and only standard available in the market addressing all data centre operations and maintenance requirements.

The standard addresses the following 11 process domains:

• Service Level Management

• Organization

• Safety Management

• Security Management

• Project Management

• Facilities Management

• Data Centre Operations

• Environmental Sustainability

• Monitoring/Reporting/Control

• Organizational Resilience

• Governance, Risk & Compliance

The standard enables organizations to measure the maturity and integration of their processes based on globally recognized and applied maturity principles.

This DCOS® is prepared by a committee under the leadership of EPI®. It has been reviewed and endorsed by data centre professionals working in data centre operational environment across the world, within environments of different levels of complexity and size and within different industries.