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ISO/IEC 20000-2:2019

Information technology - Service management - Part 2: Guidance on the application of service management systems

standard by International Organization for Standardization/International Electrotechnical Commission , 08/01/2019

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Full Description

ISO/IEC 20000-2:2019 provides guidance on the application of a service management system (SMS) based on ISO/IEC 20000-1. It provides examples and recommendations to enable organizations to interpret and apply ISO/IEC 20000-1, including references to other parts of ISO/IEC 20000 and other relevant standards.

 

Product Details

Edition:
3rd
Published:
08/01/2019
Number of Pages:
72
File Size:
1 file , 3 MB
Same As:
BS ISO/IEC 20000-2:2019
Note:
This product is unavailable in Russia, Ukraine, Belarus
 

Document History

  1. ISO/IEC 20000-2:2019

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    Information technology - Service management - Part 2: Guidance on the application of service management systems

    • Most Recent

  2. ISO/IEC 20000-2:2012


    Information technology - Service management - Part 2: Guidance on the application of service management systems

    • Historical Version

  3. ISO/IEC 20000-2:2005


    Information technology - Service management - Part 2: Code of practice

    • Historical Version
 

Amendments, rulings, supplements, and errata

  1. ISO/IEC 20000-2:2019/Amd1:2020


    - Amendment 1