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About This Item
Full Description
ISO/IEC TR 20000-10:2015 describes the core concepts of ISO/IEC 20000, identifying how the different parts support ISO/IEC 20000-1:2011 as well as the relationships between ISO/IEC 20000 and other International Standards and Technical Reports. This part of ISO/IEC 20000 also explains the terminology used in ISO/IEC 20000, so that organisations and individuals can interpret the concepts correctly.
ISO/IEC TR 20000-10:2015 is for
a) service providers considering using any part of ISO/IEC 20000 and looking for guidance on how to use the different parts of ISO/IEC 20000 to achieve their goal,
b) service providers that wish to understand how ISO/IEC 20000 can be used in combination with other International Standards, and
c) practitioners, auditors, and other parties who wish to gain an understanding of ISO/IEC 20000.
Document History
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ISO/IEC 20000-10:2018
Information technology - Service management - Part 10: Concepts and vocabulary- Most Recent
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ISO/IEC TR 20000-10:2015
viewing
Information technology - Service management - Part 10: Concepts and terminology- Historical Version
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ISO/IEC TR 20000-10:2013
Information technology - Service management - Part 10: Concepts and terminology- Historical Version