BS 18477:2010
Inclusive service provision. Requirements for identifying and responding to consumer vulnerability
standard by BSI Group , 11/30/2010
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Cross References:
BS 8300
BS 8463
BS 8477
BS 8878
BS 10012
BS EN ISO 9004:2009
BS EN ISO 9241-11
BS EN ISO 9241-171
BS ISO 10001
BS ISO 10002
BS ISO 10003
ISO/IEC 24752
ISO/FDIS 9241-129
ISO/FDIS 9241-143
ISO/IEC Guide 37
BIP 0012
2005/29/EC
Disability Discrimination Act 2005
Equality Act 2010
Data Protection Act 1998
Freedom of Information Act 2000
Consumer Credit Act 1974
Consumer Protection from Unfair Trading Regulations 2008 (CPR)
Privacy and Electronic Communications (EC Directive) Regulations 2003
Electronic Commerce (EC Directive) Regulations 2002
Cancellation of Contracts made in a Consumers home or place of work etc. Regulations 2008
All current amendments available at time of purchase are included with the purchase of this document.
Document History
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BS ISO 22458:2022
Consumer vulnerability. Requirements and guidelines for the design and delivery of inclusive service- Most Recent
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BS 18477:2010
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Inclusive service provision. Requirements for identifying and responding to consumer vulnerability- Historical Version
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BS 10/30213908 DC
BS 18477. Inclusive service provision. Requirements for identifying and responding to consumer vulnerability- Historical Version
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