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About This Item
Full Description
This document specifies requirements and guidelines for organizations on how to design and deliver fair, flexible and inclusive services that will increase positive outcomes for consumers in vulnerable situations and minimize the risk of consumer harm. It covers organizational culture and strategy, inclusive design and how to identify and respond to consumer vulnerability.
All current amendments available at time of purchase are included with the purchase of this document.Document History
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BS ISO 22458:2022
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Consumer vulnerability. Requirements and guidelines for the design and delivery of inclusive service- Most Recent
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BS 18477:2010
Inclusive service provision. Requirements for identifying and responding to consumer vulnerability- Historical Version
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BS 10/30213908 DC
BS 18477. Inclusive service provision. Requirements for identifying and responding to consumer vulnerability- Historical Version