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About This Item
Full Description
Cross References:
ISO 9000:2015
ISO 10001:2018
ISO 9001:2015
ISO 10004:2018
ISO 10003
ISO 9004
ISO 19011
All current amendments available at time of purchase are included with the purchase of this document.
Document History
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BS ISO 10002:2018
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Quality management. Customer satisfaction. Guidelines for complaints handling in organizations- Most Recent
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BS ISO 10002:2014
Quality management. Customer satisfaction. Guidelines for complaints handling in organizations- Historical Version
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BS ISO 10002:2004
Quality management. Customer satisfaction. Guidelines for complaints handling in organizations- Historical Version
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BS 8600:1999
Complaints management systems. Guide to design and implementation- Historical Version