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AS 4269-1995 [ Superseded ]

Complaints handling

standard by Standards Australia , 01/01/1995

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About This Item

 

Full Description

Specifies essential elements of an effective complaints handling process for both complainants and complaint recipients from inception to satisfaction or determination. Provides guidelines dealing with the implementation of the complaints handling process, the actual complaints handling, and disputes.
 

Product Details

Edition:
1st
Published:
01/01/1995
ISBN(s):
0726295469
Number of Pages:
9
File Size:
1 file , 78 KB
Product Code(s):
10136900, 10136904, 10136913
Note:
This product is unavailable in Ukraine, Russia, Belarus
 

Document History

  1. AS 10002:2022


    Guidelines for complaint management in organizations (ISO 10002:2018, NEQ)

    • Most Recent

  2. AS/NZS 10002:2014


    Guidelines for complaint management in organizations

    • Historical Version

  3. AS ISO 10002-2006


    Customer satisfaction - Guidelines for complaints handling in organizations (ISO 10002:2004, MOD)

    • Historical Version

  4. AS ISO 10002-2006 AMDT 1


    Customer satisfaction - Guidelines for complaints handling in organizations (ISO 10002:2004, MOD)

    • Historical Version

  5. AS 4269-1995

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    Complaints handling

    • Historical Version