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AS ISO 10002-2006 [ Superseded ]

Customer satisfaction - Guidelines for complaints handling in organizations (ISO 10002:2004, MOD)

standard by Standards Australia , 04/05/2006

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About This Item

 

Full Description

Adopts ISO 10002:2004 to provide guidance on the process of complaints handling related to products within an organization, including planning, design, operation, maintenance and improvement.
 

Product Details

Edition:
2nd
Published:
04/05/2006
ISBN(s):
0733773117
Number of Pages:
23
File Size:
1 file , 390 KB
Product Code(s):
10158529, 10158503, 10158519
Note:
This product is unavailable in Ukraine, Russia, Belarus
 

Document History

  1. AS 10002:2022


    Guidelines for complaint management in organizations (ISO 10002:2018, NEQ)

    • Most Recent

  2. AS/NZS 10002:2014


    Guidelines for complaint management in organizations

    • Historical Version

  3. AS ISO 10002-2006

    👀 currently
    viewing


    Customer satisfaction - Guidelines for complaints handling in organizations (ISO 10002:2004, MOD)

    • Historical Version

  4. AS ISO 10002-2006 AMDT 1


    Customer satisfaction - Guidelines for complaints handling in organizations (ISO 10002:2004, MOD)

    • Historical Version

  5. AS 4269-1995


    Complaints handling

    • Historical Version
 

Amendments, rulings, supplements, and errata

  1. AS ISO 10002-2006 AMDT 1

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    Download


    Customer satisfaction - Guidelines for complaints handling in organizations (ISO 10002:2004, MOD)