Most water utilities have not been prepared for the pace of change needed to keep up with changing requirements such as larger population, aging infrastructure, costs increases, etc. The skills that have served their civil engineering systems well, while still essential, are not enough anymore to carry out all the new functions that are required. Water utilities have been forced to look beyond their traditional focus on the civil engineering infrastructure to find new solutions to new problems. New technologies, new skills, new people and new ways of operating have come into the picture. Many of the new faces in the utility are not directly involved in moving and treating water. Information and communication across this expanding organization have become increasingly important. While the need to communicate more information has grown, increasing organizational complexity has made effective communication harder to achieve. Utilities are turning to information technology for solutions. The changes that this requires, while necessary, have not come easy, and have not always been successful.