Preface

Standards development within the Information Technology sector is harmonized with international standards development. Through the CSA Technical Committee on Information Technology (TCIT), Canadians serve as the Canadian Advisory Committee (CAC) on ISO/IEC Joint Technical Committee 1 on Information Technology (ISO/IEC JTC1) for the Standards Council of Canada (SCC), the ISO member body for Canada and sponsor of the Canadian National Committee of the IEC. Also, as a member of the International Telecommunication Union (ITU), Canada participates in the International Telegraph and Telephone Consultative Committee (ITU-T).

At the time of publication, ISO/IEC TR 15026-1:2010 is available from ISO and IEC in English only. CSA Group will publish the French version when it becomes available from ISO and IEC.

Scope

This part of ISO/IEC 15026 defines terms and establishes an extensive and organized set of concepts and their relationships, thereby establishing a basis for shared understanding of the concepts and principles central to ISO/IEC 15026 across its user communities. It provides information to users of the subsequent parts of ISO/IEC 15026, including the use of each part and the combined use of multiple parts.

Coverage of assurance for a service being operated and managed on an ongoing basis is not covered in ISO/IEC 15026.