This document specifies the minimum requirements for the provision of secure remote services via a remote access infrastructure (RAI) carried out either at site or off-site (e.g. via IP connections) to the following systems:

a) fire safety systems including, but not limited to, fire detection and fire alarm systems, fixed firefighting systems, smoke and heat control systems;

b) security systems including, but not limited to, intruder and hold-up alarm systems, electronic access control systems, external perimeter security systems and video surveillance systems;

c) social alarm systems;

d) emergency sound systems;

e) a combination of such systems;

f) management systems connected to systems a) – e).

This document does not cover:

a) at site services without using remote connection;

b) the monitoring and alarm receiving services by the MARC, which are described in the EN 50518.