Note : Part I is WI 1004-(1) part 2 is WI 3014-(2) This work item delivers a service and network management framework for ETSI Tiphon [requirements, information models, management interfaces and information bases]. Based on existing general service & network management frameworks, it defines: Service and Network Management Requirements The roles of network management in TIPHON networks, a common terminology, information models for IP telephony manageable elements and a set of protocols & information bases to communicate network management information.