The content of this manual is presented as guidance material. The approach outlined was developed as an acceptable means, but not the sole means, to implement safety management provisions in the context of cabin operations. Operators should consult specific requirements for the establishment of SMS with their State and comply with national regulations and operating rules, where applicable.

PURPOSE

This manual provides guidance related to the inclusion of cabin operations aspects within the SSP and SMS. It is in line with Annex 19 provisions and complements the guidance contained in the Safety Management Manual (Doc 9859). It addresses the different aspects that a State should consider when establishing and improving its SSP, as well as when accepting and overseeing an operator’s SMS, to ensure both encompass cabin operations aspects of commercial air transport as part of overarching safety management activities. This manual provides guidance on the CSI role within the SSP, as well as recommended content for the CSI training programme related to the SSP, to promote the standardization of approvals and surveillance activities, and ensure consistency among the CSIs when performing their tasks across multiple operators.

In addition, the manual provides guidance on the use of reporting systems to capture safety issues related to cabin operations, means for writing meaningful reports, and the role of a positive safety culture in the volume and quality of reporting of hazards and other safety issues by cabin crew members. It also addresses safety performance management within cabin operations and provides guidelines for the development of safety performance indicators (SPIs) and targets related to cabin safety, for both the SSP and SMS. For the purpose of this manual, the term “State” refers to the State of the Operator, unless specified otherwise.