This Recommendation provides references for regulators on service quality regulatory frameworks suitable for assessing, comparing and giving transparency to:

a) subscription voice, video or Internet protocol-based communication quality achieved by operators;

b) quality as perceived by end users;

c) user satisfaction for different operators.

It covers:

1) high-level quality regulatory approaches and enforcement strategies, e.g., approaches to improve quality where needed and to help consumers make informed choices;

2) strategies to empower end users with useful information based on the results of service quality measurements.

NOTE – This Recommendation was developed in response to [b-WTSA-Res95].