Std

ITU-T M.3345 [ Active ]

Principles for self-service management

standard by International Telecommunication Union-T , 05/01/2009

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Full Description

This Recommendation defines the requirements, functional architecture and the concepts for self-service management.

The self-service management functions covered in this Recommendation include customer relationship management, fulfilment, assurance, and billing. The applicability of self-service management to drive strategy, infrastructure and product lifecycle management is considered for further study and outside the scope of this Recommendation.

 

Product Details

Edition:
09
Published:
05/01/2009
Number of Pages:
24
File Size:
1 file