Welcome to the help center

  1. Help Home
  2. Accessing Documents
    1. Accessing Content
    2. FileOpen
    3. Secure PDF
  3. Account
  4. Accuris W9
  5. Banking Instructions
  6. Contact
  7. Copyright
    1. Accuris Copyright Info
    2. Copyright Notices
  8. Document Formats
    1. Multi-User PDF
    2. PDF
    3. Print
    4. Print + Online
    5. Printed Edition + PDF
    6. Redline
    7. Secure PDF
    8. Self Extracting File Format (SEFF)
  9. FileOpen
    1. FileOpen and Adobe Reader 11
    2. FileOpen and Google Chrome
    3. How Do I Change My Print Settings, Like Double Sided Printing?
    4. Other FileOpen Plug-in Installers
  10. Glossary
  11. My Tracker
  12. Orders and Billing
    1. Ordering Options
    2. Return Policies
  13. Payment Method
    1. Check
    2. Credit Card
    3. Invoice
    4. Wire Transfer/ACH
  14. Search Tips
  15. Secure PDF Files
  16. Shipping and Customs
    1. International Shipping
    2. Estimated Delivery Times
    3. Shipping Options
  17. Subscriptions
  18. Tax Exemption
  19. Video Guides

Return Policies

All returns must be made within 30 days of the date of invoice, and must be pre-approved by Accuris.

Returns are subject to a 15% restocking fee.

Shipping charges are non-refundable.

Purchases of downloadable documents, CDs, Subscription services, database access, special order items, and age-dated materials are final and cannot be returned for refund or credit.

Any sealed products that have been opened or tampered with cannot be returned for refund or credit.

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